Please read this privacy statement carefully as it contains details about the way Harvestaire (hereinafter referred to as “Harvestaire” or “we”) collect and further process your personal data.
It is important to us that your personal data is treated with care and that you are well informed about the way we process your personal data. We have written this privacy statement to tell you which data we process, how, why, and how long we do this for and to inform you about your rights.
When you visit the Harvestaire website hosted by Harvestaire, correspond with us, are (or are in the process of becoming) one of our merchants or partners and where we process your transaction as a supplier, we process personal data about you as a data controller.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
Who is Harvestaire?
Harvestaire is a supplier of parts into the agricultural sector. It retains details of its customers to provide a more tailored experience.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, company name, addresses, email addresses, phone numbers, facsimile numbers, credit card details, geographic location, IP address, survey responses, support queries, blog comments, submitted questions, farming particulars and social media handles.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.harvestaire.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee website links or policy of authorised third parties.
Our products and services are not directed to persons under 18 and we do not knowingly collect Personal Data from anyone under 18. If we become aware that a child under 18 has provided us with Personal Data, we will delete that information as quickly as possible. If you are the parent or guardian of a child and you believe they have provided us with Personal Data without your consent, then please contact us.
We collect your Personal Information for the primary purpose of providing our services and products to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us directly at CustomerSupport@harvestaire.com.au to request that we do so.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
When, why and how do we process your data?
When you visit and use our website
When you browse our website, we process your IP address, Google Analytics ID, internet browser and device type, location data and your use of our website and the app, including which pages you visited, how you got to our website, the time and length of your visit and your language preferences.
We use this data for our legitimate interests of making sure our website works properly, including debugging, to be able to deliver you content and for DDOS mitigation on our website, and improving our website and to perform statistical analyses for optimizing our website. We also use this information to provide you with personal offers tailored to your needs and tailoring what we show you to your preferences, with your prior consent.
We collect this data using cookies and similar techniques, including tags/beacons and java scripts. More information about these techniques can be found in our Cookies Policy.
When we collect information about how you use our website, such as which landing pages you visit and which items you look at, we do so in order to make a determination about how we could best provide our services to you. For example, if you read about our products and services on our website, we might classify you as a user or a website visitor who is interested in our products and services and therefore as a potential customer. Based on the audience we expect you belong to, we may act, for example by contacting you with offers about our products and services, if we have your consent for this.
In order to make the most accurate assessment about which audience you likely belong to, and as you can also read in our Cookies Policy, we also use tracking cookies. These cookies track information about how you use our website and which other websites you visit, for example to show you advertisements if we suspect that you might be interested in our products and services. We only place these tracking/targeting cookies with your prior consent. For more information about these tracking cookies, please read our Cookies Policy.
How long do we keep this data?
We will always only keep your data for as long as we reasonably need it for the purposes listed above.
For example, data about your visits to our website will be retained until your use or browsing session ends, except where it concerns data collected for the analytical and marketing purposes specified above. In those cases, we will keep your information for 1 year after collection.
How long do we keep your information?
We will always only keep your data for as long as we reasonably need it for the purposes listed above.
The retention terms above can be longer if we are required to keep data longer based on applicable law or to administer our business. If we need to keep any information longer for our legitimate interest of protecting our legal rights, we will keep the necessary information for this purpose until any claims have been settled.
Social media buttons
We use plugins on our website from social media networks such as Facebook, LinkedIn, and Twitter. You can recognize these plugins by their logos. We also use plugins for the embedded video players which can be found on our website. Our plugins will not collect personal data about you unless you click on these logos or videos. If you click on them, these plugins are activated and automatically transmit data to the plugin provider.
We do not have any influence over which data these providers collect from you, and we are also not aware of the extent of their data processing. If you would like more information about their data processing, this can be found in the respective privacy policies on the websites of these providers.
Links to other websites
With whom do we share this information?
We need the help of third parties to be able to offer you our website and our products and services. Where necessary we will share your information with our service providers and professional advisers (e.g., IT providers, CRM providers, marketing support providers (such as agencies which manage our social media accounts), social media providers such as LinkedIn, analysts, business development providers and legal service providers). We have concluded agreements with our service providers to protect your personal data.
We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
If our business is sold or integrated with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.
Otherwise, we will not share your information with any third party, unless we have your permission (for example if we wish to share your details with another group company for their marketing or sales purposes), where this is necessary in connection with the purposes above or with legal claims or when we have a legal obligation to do so.
How do we protect your data?
We are committed securing your personal data and have taken steps in this regard. To prevent unauthorized people or parties from being able to access your data, we have put in place a range of technical and organizational measures to safeguard and secure the information we process from you.
In the event there is a breach of our security, and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
Where do we transfer this information?
Some of the information you send us may be shared with other Harvestaire group companies within Australia. This sits outside of the European Economic Area ("EEA") and any individuals or companies from or registered in the EEA can remove their details by contacting us.
If you want to receive more information about the safeguards, we deploy to keep your private details secure you can contact us.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
You are entitled to object to us processing your personal data, including profiling. You may also ask us for an overview of your information or ask for a copy. You may also request us to correct or delete certain data, restrict processing of your data, or ask us to transfer some of this information to other organisations. In some cases, you may object to the processing of your data and, where we have asked for your consent to process personal data, you can withdraw this consent at any time. Where we process your data for our legitimate interests, you can contact us if you want more information about these.
There are some exceptions to these rights, however. For example, it will not be possible for us to delete your data if we are required by law to keep it or if we hold it in connection with a contract with you. Similarly, access to your data may be refused if making the information available would reveal personal information about another person or if we are legally prevented from disclosing such information.
If you wish to exercise any of these rights, please contact us.
Contacting us, questions, and complaints
Questions, comments, requests, or complaints concerning this privacy notice and the way we process your personal data are welcomed and can be addressed to our Data Protection Officer (DPO) at CustomerSupport@harvestaire.com.au or call +61 8 9344 7433.