Parts Returns Policy

What to do if there's a problem with your order. We want you to be completely satisfied with your purchase, If you need to return a product, we are here to help.

The Harvestaire Returns Policy applies to all purchases made via phone in person and online at www.harvestaire.com.au.

• Acceptable reasons for returns include: product damaged during shipment, product not as described, or product defect.

• Timelines for returns are: You must notify us within 14 days of invoice of your intent to return the product. Once we have approved your request to return the product, you must return the product back to us within 30 Days of receiving the email stating that we have approved your RMA. Strictly no items can be returned or refunded after 30 days of Invoice date, due to buyer’s error.

• Restocking fee: If the return is due to a buyers error we may charge a restocking fee of up to 30% of the purchase price and a credit note will be issued on your account to be applied against future purchases. 

• Refund Process: Harvestaire at its absolute discretion may offer a refund to you which will only be made if requested within 45 days of the credit note date, otherwise credit will remain on the account for future purchases.

• Only products returned in as new condition will be accepted.

• No returns on custom or special orders will be accepted.

• All part returns must be accompanied by an approved return materials authorization (RMA) form. The RMA form can be accessed by logging onto your account on our online store or contacting our sales team.

• Returned goods without an RMA number will not be accepted, ensure the RMA number the team gives you is clearly visible on the returned package.